COVID-19 has created immense economic challenges across the globe. As businesses navigate through pandemic recovery, many are forced to pivot to a ‘new normal’. We know that New Brunswickers and the businesses they represent are resilient, innovative, and agile. Many companies have had to adapt to the new reality and are succeeding in a post-COVID-19 world. […]

Atlantic Canada’s leading workplace safety and disability claim management company, Dallas Mercer Consulting (DMC), has expanded with a new office in Moncton, with four disability managers in place to help New Brunswick-based companies with their workers’ compensation needs. “Most employers believe there’s nothing you can do to lower disability management costs,” notes President and CEO […]

Opportunities NB (ONB) has identified financial services and financial technology as a priority sector to pursue for economic growth. Financial Services is an employment-intensive sector: it is estimated that every 500 additional jobs in this sector will boost provincial GDP by $30 million and Government of New Brunswick tax revenue by $3 million. Last spring, ONB and TD announced the […]

New Brunswick has long been recognized as a North American leader in the customer care industry. Opportunities NB (ONB) continues to build on that success, creating a more robust business services sector offering New Brunswickers excellent career opportunities. The CIBC contact centre in Fredericton has been in operation since 2001 and has continued to grow […]

New Brunswick has long been recognized as a North American leader in the customer care industry. Opportunities NB (ONB) continues to build on that success, creating a more robust business services sector offering New Brunswickers excellent career opportunities. Air Canada, Canada’s largest full-service airline, operates a number of customer service centres around the world, with […]

Home-based work has been identified by the New Brunswick government’s Economic Growth Plan as a key opportunity for job creation. Many companies are building distributed workforces and Opportunities NB (ONB), via its Workforce Strategy Team, is working hard to match New Brunswickers interested in that type of work with employers seeking talent. India’s Hinduja Global Solutions […]

For 25 years, Club Auto, based in Thornhill, Ontario, has provided exceptional customer experience management service to many of the world’s largest and most prestigious automotive brands. New Brunswick has long been recognized as a North American leader in the customer service industry. Opportunities NB (ONB) continues to build on that success by creating a […]

ContactNB is the industry association representing New Brunswick’s contact centre community. The organization was created in 1999 with a mission to drive continued excellence in the province’s contact centre sector. ContactNB President Rob Campbell says the organization has been instrumental in growing and maintaining jobs within the province’s contact centre industry. “We have over 20 […]

New Brunswick has long been recognized as a North American leader in the customer service industry. Opportunities NB (ONB) continues to build on that success by creating a more robust business services sector offering New Brunswickers more advanced career opportunities. New Jersey-based Stafford Communications is among the latest U.S. companies to establish a business services […]

Opportunities NB (ONB) has made financial services a priority sector. Our strategic nearshore value proposition has attracted Canada’s top financial institutions, and we are building on this success by welcoming new entrants from the worlds of banking, insurance, and financial technology (fintech). ONB also supports the growth of existing New Brunswick fintech companies playing important roles […]

Approximately 15,000 people work in New Brunswick’s financial services industry. Building on that foundation, Opportunities NB (ONB) has made financial services a priority sector. Our strategic nearshore value proposition has attracted Canada’s top financial institutions, and we are building on this success by welcoming new entrants at a national and international scale. Our strategy involves […]

It began as a typical sales call. UserEvents Co-Founder and CEO Jeff Thompson had reached out to Austin, Texas-based Serenova to pitch his company’s service. “I had a list of companies to call that day for sales, and they were one,” notes Thompson. “Right from that first call, however, we saw a lot of commonalities between […]

Expertise in back-office service delivery continues to be top-of-mind for companies leveraging customer experience as a competitive differentiator. Such was the case for IMP Customer Care—part of IMP Group—who launched contact center operations in Bathurst, New Brunswick in July 2000. Beginning as a reservation center with one client—a large airline—IMP grew over the next few […]

In his 2015 best-selling book Weology, Tangerine CEO Peter Aceto offered a look at the people-first philosophy that has helped make his company Canada’s leading direct bank. Tangerine now offers banking services to two million clients across Canada and has been recognized on multiple occasions for its Weology-influenced corporate culture. Described by Forbes as “one of the most active, authentic, […]

Shopify is an industry-leading cloud-based, multichannel commerce platform designed for use by small and medium-sized merchants. Headquartered in Ottawa, Shopify has expanded operations to include employees in multiple Canadian locations as well as in Europe. In May, Shopify went public on both the New York and Toronto Stock Exchanges, with its IPO raising more than […]