Business Services
Navigating the New Normal: Moneris
COVID-19 has created immense economic challenges across the globe. As businesses navigate through pandemic recovery, many are forced to pivot to a ‘new normal’. We know that New Brunswickers and the […]
Dallas Mercer Consulting Aims to Help New Brunswick Companies Reduce Employee Disability Costs
Atlantic Canada’s leading workplace safety and disability claim management company, Dallas Mercer Consulting (DMC), has expanded with a new office in Moncton, with four disability managers in place to help […]
TD Establishes New Finance Operations Centre in New Brunswick
Opportunities NB (ONB) has identified financial services and financial technology as a priority sector to pursue for economic growth. Financial Services is an employment-intensive sector: it is estimated that every 500 additional jobs […]
CIBC’s Simplii Financial Expands Workforce in New Brunswick
New Brunswick has long been recognized as a North American leader in the customer care industry. Opportunities NB (ONB) continues to build on that success, creating a more robust business […]
Hinduja Global Solutions Launches Work-at-Home Program in New Brunswick
Home-based work has been identified by the New Brunswick government’s Economic Growth Plan as a key opportunity for job creation. Many companies are building distributed workforces and Opportunities NB (ONB), via […]
Club Auto to Support World’s Largest Automakers from New Brunswick
For 25 years, Club Auto, based in Thornhill, Ontario, has provided exceptional customer experience management service to many of the world’s largest and most prestigious automotive brands. New Brunswick has […]
ContactNB President Rob Campbell on Canada’s Premier Contact Centre Event
ContactNB is the industry association representing New Brunswick’s contact centre community. The organization was created in 1999 with a mission to drive continued excellence in the province’s contact centre sector. […]
New Jersey-Based Stafford Communications Chooses New Brunswick
New Brunswick has long been recognized as a North American leader in the customer service industry. Opportunities NB (ONB) continues to build on that success by creating a more robust […]
Payment Processing Leader Moneris Celebrates 15 Years in New Brunswick
Opportunities NB (ONB) has made financial services a priority sector. Our strategic nearshore value proposition has attracted Canada’s top financial institutions, and we are building on this success by welcoming […]
New Brunswick’s Robust Financial Services Sector Adds Another Major Player: TD
Approximately 15,000 people work in New Brunswick’s financial services industry. Building on that foundation, Opportunities NB (ONB) has made financial services a priority sector. Our strategic nearshore value proposition has […]
How New Brunswick Innovation is Powering the Cloud Contact Centre
It began as a typical sales call. UserEvents Co-Founder and CEO Jeff Thompson had reached out to Austin, Texas-based Serenova to pitch his company’s service. “I had a list of companies […]
Back Office Operations: Investing in the Right Location
Expertise in back-office service delivery continues to be top-of-mind for companies leveraging customer experience as a competitive differentiator. Such was the case for IMP Customer Care—part of IMP Group—who launched […]
Tangerine CEO Peter Aceto on Creating an Admired Corporate Culture
In his 2015 best-selling book Weology, Tangerine CEO Peter Aceto offered a look at the people-first philosophy that has helped make his company Canada’s leading direct bank. Tangerine now offers banking services […]
Leadership Insights from One of Canada’s Fastest-Growing Companies: Shopify
Shopify is an industry-leading cloud-based, multichannel commerce platform designed for use by small and medium-sized merchants. Headquartered in Ottawa, Shopify has expanded operations to include employees in multiple Canadian locations […]