Business Services

Alberta-based WestJet, Canada’s highest-rated airline for customer service, announced in April it will create more than 400 home-based positions in the province of New Brunswick over the next four years. Since its founding in 1996 WestJet has grown from a company with 220 employees flying to five destinations, to one with nearly 12,000 employees and over 100 […]

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Expertise in back office service delivery continues to be top-of-mind for companies leveraging customer experience as a competitive differentiator. Such was the case for IMP Customer Care—part of IMP Group—who launched contact center operations in Bathurst, New Brunswick in July 2000. Beginning as a reservation center with one client—a large airline—IMP grew over the next […]

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In his 2015 best-selling book Weology, Tangerine CEO Peter Aceto offered a look at the people-first philosophy that has helped make his company Canada’s leading direct bank. Tangerine now offers banking services to two million clients across Canada and has been recognized on multiple occasions for its Weology-influenced corporate culture. Described by Forbes as “one of the most active, authentic, […]

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Shopify is an industry-leading cloud-based, multichannel commerce platform designed for use by small and medium-sized merchants. Headquartered in Ottawa, Shopify has expanded operations to include employees in multiple Canadian locations as well as in Europe. In May, Shopify went public on both the New York and Toronto Stock Exchanges, with its IPO raising more than […]

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