New Brunswick has long been recognized as a North American leader in the customer care industry. Opportunities NB (ONB) continues to build on that success, creating a more robust business services sector offering New Brunswickers excellent career opportunities.

The CIBC contact centre in Fredericton has been in operation since 2001 and has continued to grow its workforce in the capital city ever since. Diana Solakov, HR Project Manager, says the recent launch of CIBC’s Simplii Financial brand has the company ready to grow again in 2018.

ONB Workforce Strategists have worked with Solakov and her team to promote the company’s latest hiring rounds via social media and email campaigns. “ONB’s Workforce Strategy Team has been extremely helpful with our recruitment efforts,” says Solakov. “Their work has driven plenty of traffic to our postings and connected us with some great applicants. So far, we have been able to hit all of our hiring targets. It’s fantastic to see their level of engagement and drive; they are really keen to help people find work and connect companies like ours with great employees.”

Seventeen Years and Counting

Solakov says the company has made its long-term commitment to New Brunswick due to the province’s combination of available talent and advantageous location. “We’re a national contact centre, so operating in the Atlantic Time Zone helps give us great coast-to-coast coverage. That coupled with the workforce we have been able to build make staying in New Brunswick a no-brainer.”

Simplii Financial is CIBC’s new direct banking brand launched in November 2017. As a direct bank with no physical locations, Simplii Financial’s launch has sharply increased call volumes at the company’s contact centre, resulting in the need for this increased recruitment of Personal Banking Representatives (PBRs) in New Brunswick.

Make Your Move to CIBC/Simplii Financial

For those interested in applying, Solakov provided a few notes on what to expect from Simplii Financial.

  • A team-oriented work environment
  • Inbound calls only
  • An eight-week training session with a mix of in-class instruction and job shadowing
  • Shifts include evenings and weekends (The centre operates from 7 am to 1 am AST)
  • Opportunities to grow a career with CIBC, one of Canada’s largest banks

Keep an eye out for open opportunities with Simplii Financial by visiting their careers page.

Written by Jason Boies