September 11, 2015, SAINT JOHN (GNB) – Nordia Inc., a leading customer service provider, is expanding operations in Saint John creating 130 new jobs with the help of the provincial government. Combined with the 275 jobs announced Sept. 10 in Moncton, the company is creating 405 new jobs in the province.
The company already employs 951 New Brunswickers. When both centres are eventually at full capacity, the company expects to be employing up to 1,420 in the province.
“Creating jobs and growing the economy is our number one priority as a government,” said Premier Brian Gallant. “We are excited to see this major expansion by Nordia, bringing new jobs and investment into our province.”
Opportunities NB is providing the company with a payroll rebate of up to $853,125. The new jobs will be created over the next three years. The overall investment in both locations is expected to increase the provincial GDP by about $17.7 million annually.
“The key to Nordia’s success is attracting and retaining the most skilled and passionate customer service representatives,” said John DiNardo, president and CEO of Nordia Inc. “That is why we chose New Brunswick and have invested more than $5.1 million in upgrading and expanding our centres in Moncton and Saint John in the past year. Our formula is simple: offer industry-best compensation, great career opportunities and an exceptional work environment.”
The company expansion is in addition to the 157 jobs it created in the province last year.
“To develop our economy, we need a skilled workforce that can help us with the needs of businesses,” said Agriculture, Aquaculture and Fisheries Minister Rick Doucet, who is also minister responsible for Opportunities NB. “That workforce is here in New Brunswick and we are pleased that Nordia has shown confidence in our people. This announcement is great for the region and Saint John and will serve as a major contributor when it comes to growing the economy.”
Established in 1999, Nordia employs more than 4,100 people working in 12 customer service centres across the country. The company provides a wide range of support to help customers get the most out of their services and resolve issues. Nordia’s services include customer support (billing, service, technical), sales and loyalty, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.
Opportunities NB is a provincial government agency which seeks to attract and support opportunities to grow the New Brunswick economy and create jobs. It provides business support services for small and medium-sized, as well as large businesses across the province.
Carolyn McCormack, communications, Opportunities NB, 506-453-8168.
Philip van Leeuwen, communications, Nordia Inc., 514-923-1469.