Alberta-based WestJet, Canada’s highest-rated airline for customer service, announced in April it will create more than 400 home-based positions in the province of New Brunswick over the next four years.

Since its founding in 1996 WestJet has grown from a company with 220 employees flying to five destinations, to one with nearly 12,000 employees and over 100 destinations across North and Central America, the Caribbean, and Europe.

We have always taken our responsibility to provide our signature friendly, caring and stress-free service in both of Canada’s official languages seriously,” said Gregg Saretsky, WestJet President and CEO.

A second centre based in Canada’s only officially bilingual province, in a city known as a centre of excellence for contact centres, will allow us to provide additional hours of service for our French-speaking guests.”

Opportunities NB (ONB) recently spoke with Mr. Saretsky about the benefits of embracing a work-from-home model, the confidence WestJet has in New Brunswick’s bilingual workforce, time zone advantages of investing in Atlantic Canada, and more.

Watch the full conversation below:


Written by Jason Boies

Cover image via Fredericton International Airport Authority